Privacy Policy

Wing Snob ("we," "us," "our," or "the Company") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wingsnob-cafe.click (the "Site"), place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with the terms of this Privacy Policy, please discontinue use of our Site and services immediately.

This Privacy Policy applies to all visitors, users, customers, and others who access or use our services in connection with Wing Snob's food business operations in the United States. We comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable U.S. consumer protection regulations.

1. Who We Are

Wing Snob is a food business operating in the United States. We provide food-related services, including online ordering, delivery coordination, catering inquiries, and related customer support through our website and other communication channels.

For any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us using the details provided above or through the contact section at the end of this document.

2. Information We Collect

We collect various types of information in connection with your use of our Site and services. The categories of information we collect are described below.

2.1 Personal Information You Provide to Us

When you interact with Wing Snob — whether by placing an order, creating an account, signing up for a newsletter, submitting a contact form, or participating in a promotion — you may voluntarily provide us with personal information, including but not limited to:

• Identification Information: Full name, username, or display name.
• Contact Information: Email address, phone number, and mailing or delivery address.
• Order and Transaction Information: Details of food orders you place, including items selected, special instructions, order history, and billing details.
• Payment Information: Credit card numbers, debit card details, billing address, and other financial information. Please note that payment card information is processed by third-party payment processors and is not stored directly on our servers.
• Account Credentials: Usernames and passwords if you create an account with us.
• Communications Data: Content of messages, feedback, reviews, complaints, or support requests you send to us.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us.
• Dietary and Food Preferences: Information about dietary restrictions, allergen needs, or food preferences you voluntarily share with us to fulfill your orders.

2.2 Information Collected Automatically

When you access or use our Site, certain information is collected automatically through cookies, web beacons, pixels, log files, and similar tracking technologies. This may include:

• Device Information: Device type, operating system, browser type and version, device identifiers, and mobile network information.
• Usage Data: Pages visited, links clicked, time spent on pages, referring URLs, search queries entered on the Site, and navigation paths.
• IP Address: Your Internet Protocol (IP) address and general geographic location derived from it (city, state, country level).
• Cookie Data: Information collected through cookies and similar tracking technologies, including session cookies, persistent cookies, and third-party analytics cookies.
• Log Data: Server log files including time and date of access, pages requested, and error reports.
• Location Data: General location information derived from your IP address or, with your explicit consent, more precise location data for purposes such as finding nearby delivery options.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you interact with our social media pages or log in using a social media account, we may receive certain profile information from that platform in accordance with their privacy settings and your consent.
• Analytics Providers: Aggregate and anonymized data from analytics services that help us understand how users interact with our Site.
• Delivery Partners and Service Providers: Information shared by food delivery platforms or logistics partners who facilitate order fulfillment on our behalf.
• Review Platforms: Publicly available reviews or feedback you post about Wing Snob on third-party review sites.

3. How We Use Your Information

We use the personal information we collect for lawful business purposes, including the following:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including preparing, packaging, and coordinating delivery or pickup.
• To confirm transactions and send order confirmations, receipts, and updates.
• To manage and maintain your account with us.
• To provide customer support, respond to inquiries, and resolve complaints or disputes.
• To accommodate dietary restrictions or special requests associated with your orders.
• To facilitate payment processing through our third-party payment processors.

3.2 Business Operations and Improvement

• To maintain, improve, and optimize our Site, menu offerings, and overall service quality.
• To analyze usage patterns and customer behavior to enhance the user experience.
• To develop new features, products, or services.
• To conduct internal audits, research, and data analysis.
• To detect, prevent, and address technical issues, bugs, or errors on the Site.

3.3 Marketing and Communications

• To send you promotional emails, newsletters, special offers, and information about new menu items or promotions — but only where you have opted in to receive such communications or where we have a legitimate business reason to do so under applicable law.
• To personalize marketing content based on your order history and preferences.
• To conduct surveys, contests, or sweepstakes with your participation.
• To retarget you with relevant advertisements on third-party platforms such as social media networks.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

3.4 Legal and Compliance Purposes

• To comply with applicable federal, state, and local laws and regulations.
• To enforce our Terms of Service and other agreements.
• To protect the rights, safety, and property of Wing Snob, our customers, employees, and the public.
• To detect and prevent fraud, abuse, or unauthorized access to our systems.
• To respond to lawful requests from government authorities or law enforcement agencies.

3.5 Analytics and Performance Tracking

• To understand traffic sources, user demographics, and overall Site performance.
• To measure the effectiveness of our marketing campaigns and promotions.
• To generate aggregated, anonymized reports that help us make informed business decisions.

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform functions and provide services on our behalf. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated not to disclose or use it for other purposes. Service providers may include:

• Payment processors and financial institutions (e.g., to process credit and debit card transactions).
• Food delivery and logistics companies that help fulfill your orders.
• Email marketing platforms and customer communication tools.
• Analytics and performance measurement providers (e.g., Google Analytics).
• Cloud hosting and data storage providers.
• Customer support software providers.
• Fraud prevention and cybersecurity service providers.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Subpoenas, court orders, or other legal demands.
• Requests from government agencies or regulatory authorities.
• Situations where disclosure is necessary to protect the safety, rights, or property of Wing Snob, our users, or the public.
• Investigations into suspected fraud, illegal activity, or violations of our Terms of Service.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will provide notice before your personal information becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated or anonymized data that does not identify any individual with third parties for research, marketing, analytics, or other business purposes.

4.5 With Your Consent

We may share your personal information with other parties when you have given us your explicit consent to do so, such as when you choose to participate in co-branded promotions or third-party integrations.

5. Cookies and Tracking Technologies

Wing Snob uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on our Site, analyze usage patterns, and deliver targeted advertising.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our Site and cannot be switched off. They enable core functions such as security, session management, and shopping cart functionality.
• Performance and Analytics Cookies: Help us understand how visitors interact with our Site by collecting information about pages visited, time spent, and errors encountered.
• Functional Cookies: Allow the Site to remember your preferences (such as language or location) for a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to you and your interests. They may also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns.

5.2 Your Cookie Choices

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are being set. Please note that disabling certain cookies may affect the functionality of our Site. For more detailed information on our cookie practices, please refer to our Cookie Policy.

6. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
• Secure Payment Processing: Payment card information is processed through PCI DSS-compliant third-party payment processors. We do not store full payment card numbers on our systems.
• Regular Security Assessments: We periodically review and update our security practices to address new threats and vulnerabilities.
• Data Minimization: We collect only the personal information necessary for the purposes described in this Privacy Policy.
• Incident Response: We have procedures in place to detect, report, and respond to data breaches in accordance with applicable law.

Despite our best efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information, and you transmit data to us at your own risk. If you believe your information has been compromised, please contact us immediately at [email protected].

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, and as required by applicable laws and regulations. Our retention practices are as follows:

When personal information is no longer required, we will securely delete, anonymize, or destroy it in accordance with our data disposal procedures. In some circumstances, we may retain anonymized data indefinitely for statistical or research purposes.

8. Your Privacy Rights

Depending on your location within the United States, you may have specific privacy rights under applicable state and federal law. We are committed to honoring these rights.

8.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request deletion of the personal information we have collected about you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. Although Wing Snob does not sell personal information for monetary compensation, we may share it with third parties for targeted advertising purposes. You may opt out of this by contacting us.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive personal information to what is necessary to provide the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny services, charge different prices, or provide a lesser quality of service based on your exercise of these rights.

8.2 General Privacy Rights for All U.S. Users

Regardless of your state of residence, you may have the following rights under applicable federal law and our voluntary privacy commitments:

• Right to Access: You may request access to the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete information about you.
• Right to Deletion: You may request deletion of your personal information, subject to legal retention obligations.
• Right to Data Portability: You may request a copy of your personal information in a structured, machine-readable format where technically feasible.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Right to Withdraw Consent: Where we have relied on your consent to process your personal information, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

8.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us by:

• Email: [email protected]

We will respond to your request within 45 days of receipt. If we need additional time, we will notify you of the reason and extension period (up to 90 days in total for complex requests). We may need to verify your identity before processing your request. We will not charge a fee for reasonable requests unless they are manifestly unfounded or excessive.

9. Children's Privacy

Our Site and services are intended for individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, as prohibited under the Children's Online Privacy Protection Act (COPPA), or from anyone under the age of 18 without verifiable parental or guardian consent.

If we become aware that we have inadvertently collected personal information from a child under 18 without appropriate consent, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected] so that we may take appropriate action.

We strongly encourage parents and guardians to monitor their children's online activities and to help enforce this policy by instructing their children never to provide personal information through our Site without parental consent.

10. International Data Transfers

Wing Snob is based in the United States and our primary data processing activities take place within the United States. However, some of our third-party service providers — such as analytics platforms, cloud hosting services, and email marketing tools — may be located in or operate servers in countries outside the United States.

If your personal information is transferred to, stored in, or processed in a country other than the United States, we will take appropriate steps to ensure that such transfers comply with applicable U.S. privacy law and that your information receives an adequate level of protection. These steps may include:

• Entering into data processing agreements with our service providers that include appropriate data transfer safeguards.
• Using service providers that maintain appropriate security certifications and compliance programs.
• Implementing contractual protections consistent with applicable data protection standards.

By using our Site and services, you acknowledge and consent to the transfer of your information to the United States and to third countries where our service providers operate, subject to the protections described above.

11. Third-Party Links and Integrations

Our Site may contain links to third-party websites, social media platforms, food delivery apps, or other services that are not owned or controlled by Wing Snob. This Privacy Policy applies only to our Site and services. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We strongly advise you to review the privacy policy of every site you visit. Third-party platforms that we may link to or integrate with include, but are not limited to:

• Social media platforms (e.g., Facebook, Instagram, Twitter/X).
• Third-party food delivery and ordering platforms.
• Payment processing gateways.
• Review and rating sites.
• Mapping and navigation tools.

The inclusion of any link on our Site does not imply our endorsement of that third party's privacy practices.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for interpreting DNT signals, and our Site does not respond to DNT signals at this time. We will update this section if a recognized standard is adopted in the future.

California residents may also use the Global Privacy Control (GPC) signal to opt out of the sale or sharing of their personal information. Where technically feasible, we honor GPC signals in accordance with California law.

13. FTC Act Compliance and Consumer Protection

Wing Snob is committed to fair information practices consistent with the standards established by the Federal Trade Commission Act (FTC Act) and related FTC guidelines. We will not engage in deceptive, unfair, or misleading data practices. Our commitment to consumer protection includes:

• Providing clear and transparent notice of our data collection and use practices through this Privacy Policy.
• Giving consumers meaningful choices about how their information is used, particularly for marketing purposes.
• Maintaining the security of consumer data through reasonable administrative, technical, and physical safeguards.
• Honoring the privacy rights and opt-out requests of our customers in a timely manner.
• Not representing our privacy practices in a misleading manner to consumers.

14. How to File a Privacy Complaint

If you have concerns about how Wing Snob handles your personal information and believe we have not adequately addressed your complaint or inquiry, you have the right to escalate your concern to the appropriate authorities.

14.1 Contact Us First

We encourage you to contact us directly as a first step so that we can attempt to resolve your concern. Please reach out to us at:

• Email: [email protected]
• Website: wingsnob-cafe.click

We will acknowledge your complaint within 10 business days and aim to provide a substantive response within 45 days.

14.2 Regulatory Authorities

If you are not satisfied with our response, or if you believe our privacy practices violate applicable law, you may file a complaint with the relevant regulatory authority:

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or data handling procedures. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy.
• Post a prominent notice on our Site or send you an email notification where required by law.
• For significant changes, request your renewed consent where required.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Site and services following the posting of any updated Privacy Policy constitutes your acceptance of the changes.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

This Privacy Policy was last updated on June 14, 2026. Wing Snob reserves all rights not expressly granted herein. This Privacy Policy does not create a contract between Wing Snob and any user. For inquiries about our Terms of Service or other legal matters, please contact us at [email protected].