Refund Policy

At Wing Snob, we are committed to delivering a satisfying dining experience with every order. We understand that issues can occasionally arise, and we want to make sure you feel confident when placing an order with us. This Refund Policy outlines your rights and our obligations regarding refunds, cancellations, exchanges, and disputes for all orders placed through our website at wingsnob-cafe.click or any other ordering channel associated with Wing Snob.

Please read this policy carefully before placing an order. By completing a purchase with Wing Snob, you agree to the terms set forth in this Refund Policy. If you have any questions, our customer support team is always ready to assist you.

1. Our Commitment to Customer Satisfaction

Wing Snob takes pride in preparing fresh, high-quality food items for every customer. We carefully prepare each order to meet our quality standards. However, we recognize that sometimes an order may not meet your expectations due to preparation errors, incorrect items, quality concerns, or delivery issues. In such cases, we are committed to working with you to find a fair and prompt resolution.

This policy applies to all food and beverage orders placed directly through Wing Snob, whether in-store, online via wingsnob-cafe.click, or through any affiliated ordering platform.

2. Eligibility Conditions for Refunds

To be eligible for a refund, your request must meet one or more of the following conditions:

• You received an incorrect item that differs from what you ordered.
• Your order arrived with missing items that were charged but not included.
• The food item was spoiled, contaminated, or unsafe for consumption upon delivery or pickup.
• The food quality was significantly below our advertised standard (e.g., undercooked, burnt, or improperly prepared).
• Your order was significantly delayed beyond the estimated time frame due to an error on our part.
• A duplicate charge was applied to your payment method.
• You were charged for an order that was never fulfilled or delivered.
• A technical error on our website or payment system resulted in an incorrect or unauthorized charge.

Refund eligibility is assessed on a case-by-case basis. Wing Snob reserves the right to request supporting documentation, such as photographs of the item(s) in question, before approving a refund.

3. Timeframes for Refund Requests

To ensure a timely and fair review of your concern, refund requests must be submitted within the following timeframes:

Requests submitted outside of these timeframes may not be eligible for a refund. We strongly encourage all customers to inspect their orders immediately upon receipt.

4. Non-Refundable Items and Services

The following items and circumstances are generally not eligible for refunds:

• Change of mind: Refunds will not be issued if you simply change your mind after the order has been prepared or delivered.
• Customization errors by the customer: If you selected incorrect options, flavors, or add-ons at the time of ordering, this does not qualify for a refund.
• Partially consumed items: Food items that have been substantially consumed will not be eligible for a full refund.
• Promotional or complimentary items: Items provided free of charge as part of a promotion or loyalty reward are non-refundable.
• Delivery fees: Delivery charges are non-refundable unless the issue was caused entirely by Wing Snob or our designated delivery partner.
• Service fees and platform charges: Any applicable platform or processing fees are non-refundable.
• Catering orders canceled less than 48 hours before the scheduled event.

5. How to Request a Refund (Step-by-Step)

If you believe you are eligible for a refund, please follow the steps below to submit your request:

1. Step 1 – Gather Your Order Information: Locate your order confirmation email or receipt. Note your order number, date and time of order, and the specific item(s) in question.
2. Step 2 – Document the Issue: If the issue relates to food quality, incorrect items, or missing items, take clear photographs of the food or packaging as evidence.
3. Step 3 – Contact Us: Reach out to our customer support team via email at [email protected] or visit our website at wingsnob-cafe.click. If you ordered in-store, you may also speak directly with a manager on duty.
4. Step 4 – Provide Required Details: In your message, include:
   • Your full name
   • Order number or transaction ID
   • Date and time of the order
   • Description of the issue
   • Photographs or other supporting documentation (if applicable)
   • Your preferred refund method (original payment method or store credit)
5. Step 5 – Await Review: Our team will review your request within 2–3 business days. We may contact you for additional information if needed.
6. Step 6 – Receive Resolution: Once your refund is approved, we will notify you by email and initiate the appropriate refund or resolution within the applicable processing timeframe.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to reflect in your account depends on your original payment method:

Please note that Wing Snob initiates the refund on our end within the stated timeframes after approval, but the final posting of funds to your account is subject to your bank or card issuer's processing schedule, which is outside of our control.

7. Partial Refunds

In certain situations, Wing Snob may issue a partial refund rather than a full refund. Partial refunds may apply in the following circumstances:

• Only one or a few items within a larger order were affected by a quality or preparation issue.
• The food was partially consumed before the issue was reported.
• The customer accepted a substitute item that was of lesser value than the original.
• A delivery was significantly late, but the food was ultimately received in satisfactory condition.
• The order was partially correct, with only specific items missing or incorrect.

The partial refund amount will reflect the proportional value of the affected item(s), minus any applicable fees. Our customer service team will communicate the partial refund amount to you clearly before processing.

8. Exchange Policy

Wing Snob offers order exchanges under the following conditions:

• An incorrect item was received and can be exchanged for the correct item at no additional charge, provided the request is made within 2 hours of receiving the order.
• A food safety or quality issue is confirmed, in which case the affected item may be remade and delivered or available for pickup at no cost.
• Exchanges are only available for items of equal or lesser value. If you wish to exchange for a higher-value item, you will be asked to pay the difference.

Exchanges are subject to item availability. If the original item is no longer available, we will offer a comparable alternative or issue a refund. Exchanges cannot be processed for items based on personal taste preferences or seasoning adjustments after the order has been prepared.

9. Cancellation Policy

We understand that plans can change. Please review our cancellation policy carefully:

9.1 Standard Orders (Pickup and Delivery)

• Before preparation begins: If you cancel your order before it has entered the preparation stage, you are eligible for a full refund.
• During preparation: If your order is already being prepared at the time of cancellation, no refund will be issued, as the food has been made specifically for you.
• After dispatch for delivery: Orders that have already been dispatched for delivery cannot be canceled.

To cancel a standard order, please contact us immediately via email at [email protected] or by calling the location where your order was placed. Prompt action is important, as preparation times are short.

9.2 Catering and Large Group Orders

• Cancellations made more than 72 hours before the scheduled event: Full refund.
• Cancellations made 48–72 hours before the scheduled event: 50% refund of the total order value.
• Cancellations made less than 48 hours before the scheduled event: No refund.

All catering cancellations must be submitted in writing via email to [email protected].

10. Dispute Resolution Process

If you are dissatisfied with the outcome of your refund request, Wing Snob provides the following dispute resolution process:

10.1 Internal Escalation

If you believe your refund was unfairly denied or the resolution provided does not adequately address your concern, you may escalate the matter by:

1. Sending a written escalation request to [email protected] with the subject line: "Refund Dispute – Escalation Request".
2. Including your original refund request details, the resolution you received, and a clear explanation of why you believe the resolution was inadequate.
3. A senior member of our customer relations team will review your escalation and respond within 5 business days.

10.2 Chargeback Rights

As a consumer in the United States, you have the right to dispute a charge with your credit card issuer or bank if you believe a transaction was unauthorized or if a merchant has failed to resolve a legitimate billing dispute. Under the Fair Credit Billing Act (FCBA) and applicable consumer protection regulations enforced by the Federal Trade Commission (FTC), you may file a chargeback with your financial institution. We encourage you to first attempt to resolve the issue directly with us, as chargebacks can result in additional fees and delays.

10.3 Consumer Protection Resources

If you feel your complaint has not been adequately resolved, you may also contact the following consumer protection agencies:

• Federal Trade Commission (FTC): www.ftc.gov
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your state's Attorney General office for state-level consumer protection assistance.

10.4 Governing Law

This Refund Policy is governed by and construed in accordance with the laws of the United States and the applicable state laws of the jurisdiction in which Wing Snob operates. Any disputes arising under this policy that cannot be resolved informally shall be subject to binding arbitration or the jurisdiction of the courts in the applicable state, as determined by Wing Snob's legal counsel.

11. Modifications to This Policy

Wing Snob reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be posted on our website at wingsnob-cafe.click with an updated effective date. Your continued use of our services after any changes are posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of any updates.

12. Contact Information for Refund Requests

For all refund-related inquiries, cancellations, exchanges, or dispute escalations, please contact our customer support team using the information below:

Our customer support team is available during regular business hours. We aim to respond to all refund-related inquiries within 2–3 business days. For urgent matters related to food safety, please contact us immediately by email and mark your message as URGENT in the subject line.

This Refund Policy was last reviewed and updated on June 14, 2026. Wing Snob is dedicated to fair and transparent business practices and appreciates your trust in choosing us for your dining experience.